- 2828 Bloekom Str, Bonteheuwel, Prieska
- Monday - Saturday: 09:00 - 18:00
- 064 872 6432
- 064 525 7453
D & L Holdings
Privacy Policy
D & L Holdings (Pty) Ltd
("D & L Holdings", "we", "us" or "our")
Website
https://dnlholdings.co.za
Last Updated
08/06/2026
1. Introduction
D & L Holdings (Pty) Ltd is committed to protecting the privacy and personal information of everyone who visits our website, requests a quotation, or otherwise engages with our business. We are your trusted partner in workplace safety, compliance and supplies, and we take the protection of your information as seriously as we take the safety of the workplaces we serve.
This Privacy Policy explains what personal information we collect, why we collect it, how we use and protect it, and the rights you have in relation to that information. It is published in accordance with the Protection of Personal Information Act 4 of 2013 (“POPIA”) and other applicable South African law.
By using our website or submitting your information to us, you acknowledge that you have read and understood this Privacy Policy.
2. Who we are (the Responsible Party)
For the purposes of POPIA, the “Responsible Party” is:
Legal Name
D & L Holdings (Pty) Ltd
Registration number
K2017439748
Physical address
2828 Bloekom Street, Bonteheuwel, Prieska, Northern Cape, South Africa
Telephone
064 872 6432 / 064 525 7453
Operating hours
Monday – Saturday, 09:00 – 18:00
3. Information Officer
In line with POPIA, we have appointed an Information Officer who is responsible for ensuring our compliance with POPIA and for handling any queries, requests or complaints relating to your personal information.
You may contact our Information Officer using the details above for any matter relating to this Privacy Policy or to exercise any of your rights described in Section 11.
4. The personal information we collect
We only collect personal information that is adequate, relevant and not excessive for the purposes set out in this Policy. Depending on how you interact with us, we may collect the following:
4.1 Information you provide to us directly
• Contact and quotation enquiries – when you complete our “Message Us” or “Get a Quote” forms, or contact us by phone, email or WhatsApp, we may collect your name, company or organisation name, email address, telephone number, the service you are interested in, and any other information you choose to include in your message.
• Business and project information – where you engage us for safety, compliance, supply, hire or construction services, we may collect information necessary to deliver those services, such as site details, project requirements, billing information and the contact details of relevant personnel.
4.2 Information we collect automatically
When you visit our website, certain information is collected automatically through cookies and similar technologies (see Section 8), including your IP address, browser type and version, device information, the pages you visit, the time and date of your visit, and how you navigate the site. This is collected primarily through Google Tag Manager and the analytics services it manages.
4.3 Information from third parties
If you interact with us through our social media pages (Facebook or Instagram) or via WhatsApp, we may receive information made available to us by those platforms in accordance with their own privacy settings and policies.
We do not intentionally collect special personal information (such as information about your health, religion, race or political views) or the personal information of children through our website. If you believe a child has provided us with personal information, please contact our Information Officer so that we can remove it.
5. How we collect your information
We collect personal information:
- directly from you when you complete a form, send us an email, call us, or message us on WhatsApp or social media;
- automatically through cookies and analytics tools when you browse our website; and
- from third parties such as social media platforms where you have engaged with us through them.
6. Why we process your information (purpose)
We process personal information for the following purposes:
• to respond to your enquiries and provide you with quotations;
• to provide, manage and deliver the products and services you request, including safety consulting, PPE and supplies, embroidery, plant hire, tools and machinery, cleaning and maintenance, and construction services;
• to manage our relationship with you as a client or prospective client, including administration, invoicing and customer support;
• to improve our website, services and customer experience through analytics;
• to send you information about our services where you have consented to receive it, or where the law otherwise permits us to do so;
• to comply with our legal, regulatory and contractual obligations; and
• to protect our legitimate business interests, including the security of our website and the prevention of fraud.
7. Lawful basis for processing
We process your personal information only where we have a lawful basis to do so under POPIA. Depending on the circumstances, this may include:
- Consent – where you have given us your consent (for example, by submitting an enquiry form or opting in to receive marketing);
- Performance of a contract – where processing is necessary to provide a service you have requested or to perform a contract with you;
- Legal obligation – where we are required to process information to comply with the law; and
- Legitimate interests – where processing is necessary for our legitimate business interests, provided these are not overridden by your rights and interests.
8. Cookies and tracking technologies
Our website uses cookies and similar technologies to function correctly and to help us understand how visitors use the site. A cookie is a small text file stored on your device.
We use:
- Strictly necessary cookies that are essential for the website to operate;
- Analytics and performance cookies, primarily through Google Tag Manager and associated Google analytics services, which help us understand visitor behaviour and improve our website.
You can control or delete cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of the website. By continuing to use our website, you consent to our use of cookies as described in this Policy.
9. Who we share your information with
We do not sell your personal information. We may share it with the following categories of recipients, only to the extent necessary:
- Service providers and operators who process information on our behalf, such as our website hosting provider, email service providers, and analytics providers (for example, Google);
- Communication platforms such as WhatsApp (operated by Meta) and our social media platforms, where you choose to communicate with us through them;
- Professional advisors such as accountants, auditors and legal advisors, where necessary;
- Regulatory and government authorities, where we are required to disclose information by law; and
- Successors in title, in the event of a sale, merger or reorganisation of our business.
Where we share information with operators, we require them to process it only on our instructions and to maintain appropriate security safeguards.
10. Cross-border transfers
Some of the third parties we use (for example, Google and Meta/WhatsApp) may store or process personal information on servers located outside of South Africa. Where we transfer your personal information across borders, we will only do so in accordance with Section 72 of POPIA — that is, where the recipient is subject to laws or binding agreements that provide an adequate level of protection, where you have consented, or where the transfer is necessary for the performance of a contract or in your interest.
11. Your rights as a data subject
Under POPIA, you have the right to:
- be notified that we are collecting your personal information and that it has been accessed by an unauthorised person;
- access the personal information we hold about you;
- request correction or deletion of personal information that is inaccurate, irrelevant, excessive, out of date, incomplete, misleading or obtained unlawfully;
- object to the processing of your personal information on reasonable grounds;
- object to direct marketing at any time;
- not be subject to a decision based solely on automated processing;
- lodge a complaint with the Information Regulator; and
- institute civil proceedings regarding an alleged breach of your rights under POPIA.
To exercise any of these rights, please contact our Information Officer using the details in Section 3. We may need to verify your identity before acting on your request.
12. Direct marketing
We will only send you electronic marketing communications (such as email or SMS) where you have consented to receive them, or where you are an existing customer and the communication relates to similar products or services, as permitted by Section 69 of POPIA. You may opt out of marketing communications at any time by contacting us or using the unsubscribe mechanism provided in the communication.
13. How long we keep your information
We retain personal information only for as long as is necessary to fulfil the purposes for which it was collected, or for as long as required to comply with our legal, regulatory, accounting or contractual obligations. When information is no longer required, we will securely delete or de-identify it.
14. How we protect your information
We are committed to securing your personal information against loss, damage, and unauthorised access or disclosure. In line with Section 19 of POPIA, we maintain appropriate, reasonable technical and organisational measures to safeguard the integrity and confidentiality of personal information in our possession or control. In the event of a security compromise affecting your personal information, we will notify you and the Information Regulator as required by law.
15. Links to other websites
Our website and social media pages may contain links to third-party websites (for example, the websites of our clients or partners). We are not responsible for the privacy practices or content of those websites, and we encourage you to review their privacy policies.
16. . Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or in the law. The latest version will always be published on this page, with the “Last updated” date amended accordingly. We encourage you to review this Policy periodically.
17. How to contact us and lodge a complaint
If you have any questions about this Privacy Policy or how we handle your personal information, please contact our Information Officer (Section 3).
If you are not satisfied with how we have handled your information or your request, you have the right to lodge a complaint with the Information Regulator:
The Information Regulator (South Africa) JD House, 27 Stiemens Street, Braamfontein, Johannesburg, 2001 P.O. Box 31533, Braamfontein, Johannesburg, 2017 Telephone: 010 023 5200 | Toll free: 0800 017 160 Complaints email: [email protected] General enquiries: [email protected] Website: https://inforegulator.org.za
This Privacy Policy is provided as a general template and does not constitute legal advice. D & L Holdings (Pty) Ltd should have this document reviewed by a qualified legal practitioner before publication to ensure it reflects its actual data processing practices and complies with all applicable laws.